We send your package 100% climate neutral with DHL GoGreen to compensate for the CO2 emissions caused by shipping.
We prep your package asap to have it ready for shipment and pass it on to the carrier. However, the delivery time for insured shipping within Germany is usually between 1-3 business days. Express delivery or worldwide delivery is possible upon request. Enjoy free delivery within Germany for most of our products: We believe that you should pay for the quality of our products and not the logistics. If shipping costs occur due to small order quantities, the flat rate for shipping within Germany is €5.90 and includes the statutory VAT of currently 19%. You can leave an email address when placing your order to recieve tracking information. A total of two delivery attempts will be made. If you are not at home, the package will be ready for pickup for up to 7 working days at your post office.
We make sure that your package is shipped plastic-free, because this is as important to us as not using plastic in our products. We pack in compliance with all legal requirements and as sustainable as possible, to preserve the beauty of our nature. You'll still get an awesome looking package for your next "unboxing".
Feel free to mention @awesome.brand.official in your next Instagram Story. We appreciate your support! If you are satisfied with your order please consider a 5-star Google review. Thanks, you're awesome!
If you are not happy with your order for any reason, please get in touch and contact us directly. Good customer service is extremely important to us, and we will definitely find a satisfying solution. In general, you can of course make use of the statutory right of withdrawal within 14 days. For hygienic reasons, a refund can only be made if the goods arrive in their original packaging, unused and undamaged. Feel free to use our box again!